Delivery Information
You are shopping on our Australian site, all prices stated below and orders placed are in Australian Dollar (AUD). To shop in USD please visit www.energetiks.com.
| LOCATION | SERVICE & COST | DELIVERED WITHIN |
|---|---|---|
AUSTRALIA |
Standard Shipping
|
Metro: 2-8 business days Regional: 3-10 business days |
AUSTRALIA |
Express Shipping
|
Metro: 1-4 business days Regional: 2-4 business days |
NEW ZEALAND |
Standard Shipping
|
7-10 business days |
REST OF THE WORLD |
Standard Shipping
|
May take up to 14 business days to be delivered depending on your country's customs process. |
Order Information
- We aim to get your order to you as soon as possible. During our busy sale periods and "Back To Dance" months (Jan–Mar) please allow between 2-10 business days for your order to be dispatched.
- We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number
- Energetiks cannot be held responsible for any delivery delays once your parcel is dispatched.
- In the unlikely case that an item you have purchased is sold out we will contact you so you can choose an alternative item or request a refund.
- Please note that payment verification is required prior to us shipping your order. Depending on your payment method this may add a small delay to your shipping time.
- Cancellations: We are unable to accept cancellations as most orders are processed within 24 hours. Please select your items carefully.
International Customers
- All orders are in AU dollars, to shop in USD please visit www.energetiks.com
- The prices within the online store do not include relevant overseas duties and other custom charges that you may incur. Energetiks holds no responsibility for any customs/duties charges you may incur.
- International orders may take up to 14 days to be delivered depending on your country's customs process.
- All international orders are exempt from Australian taxes, however, they may incur taxes and duties applied by customs in the country where the order is delivered.
- Any duty and taxes incurred in the country of destination are the responsibility of the customer. Strictly no returns.
- To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
Shipping FAQs
Due to the order process we cannot accept changes/cancellations. We aim to process orders within 24 hours. Please ensure you select your products carefully.
All orders are marked as Authority to Leave. If you wish to change this, please contact customerservice@energetiks.com.au with your order tax invoice number. Please note that this service is out of Energetiks control once the parcel has left our warehouse. It will be your responsibility to follow up the delivery.
Standard shipping is free within Australia when you spend over $100. Otherwise a flat rate of $11 will apply for Standard Shipping and $15 for Express Shipping. International shipping is free for orders over $100AUD. Otherwise a flat rate of $25AUD will apply.
Yes, we can deliver to international locations and they are exempt from paying Australian GST. International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Energetiks has no control over these charges and cannot predict what they may be. It is the customer’s responsibility to pay any additional charges such as and not limited to duties and taxes to clear the package from customs.
Yes, we offer Express Shipping within Australia for a flat rate of $15.
When you are logged into your account you will be able to follow the progress of your order from submitted, picked to dispatched. Once your order has been dispatched you will be updated with a tracking number via email. We encourage you to follow your parcel in transit for the most up to date information.
Please refer to the tracking number via email to receive the latest information regarding your parcel location. Generally the parcel will be taken back to the local depot awaiting your next delivery instructions. Please follow the instructions on the “Sorry, we have missed you” card left in your letter box.