Information we may collect:
- Name, contact details and delivery information
- Email address and phone number (for updates, marketing, and order communication)
- Payment details (processed securely via encrypted systems)
- Browsing history and interests (to improve your experience and tailor advertising)
- Contact history (such as emails, phone calls, or live chat)
- Responses to promotions, competitions or surveys
- Date of birth (to tailor offers or birthday promotions)
How we use your information:
- Process and deliver your orders
- Provide customer service and respond to enquiries
- Send updates, promotions, and offers (if you opt in)
- Personalise your shopping experience
- Improve our website and marketing campaigns
- Administer competitions and promotions
Sharing your information:
Energetiks will never sell or rent your information. We may share your personal data with trusted third parties where necessary, such as:
- Payment providers and financial institutions
- Courier and postal services
- Technology and marketing partners (e.g. Shopify, Klaviyo, Google Analytics, Meta/Facebook)
Some of these providers may be located outside Australia. Where practicable, we take steps to ensure your information remains protected.
Cookies & Analytics:
We use cookies and similar technologies to:
- Remember your preferences
- Improve site functionality
- Analyse traffic and user behaviour
- Serve relevant advertising through platforms such as Google and Facebook
You can manage or disable cookies via your browser settings, but some site features may not function properly.
SMS Terms:
If you opt in to receive SMS communications from Energetiks, we may collect your mobile phone number and other relevant data such as your name, order history, and browsing behaviour. This information is used to send you updates, promotions, and exclusive offers related to Energetiks products and services.
By opting into our SMS service, you agree to:
- Receive recurring text messages
- Be notified about updates, promotions, and exclusive offers
- Understand that message frequency may vary
- Acknowledge that message and data rates may apply
- Opt out at any time by replying STOP
- Get help at any time by replying HELP or contacting our customer service team
We do not sell or share SMS opt-in data or consent information with any third parties.
Energetiks’ website uses cookies to track items in your shopping cart, including when your cart has been abandoned. This information may be used to determine when to send cart reminder messages via SMS.
If location-based services are used in our SMS program, we will clearly explain how that data is collected and used.
Your choices:
You can:
- Opt out of marketing emails or SMS at any time by using the unsubscribe link or contacting us
- Update your details by logging into your account or contacting us
- Request access to, correction of, or deletion of your personal data
Protecting your information:
We take reasonable steps to protect your information through secure servers, SSL encryption, restricted access, and staff confidentiality obligations. Personal data is retained only as long as necessary and securely destroyed when no longer required.
Complaints:
If you believe we have breached your privacy, please contact our Privacy Officer at customerservice@energetiks.com.au. We will investigate and respond promptly. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).
Updates to this policy:
We may update this Privacy Policy from time to time to reflect changes in law or business practices. Please check back regularly.