How to Return an Item
1. Request a return
2. Once approved, choose your shipping method
3. Send your return to us
Request a return
- Log in to your Energetiks account and locate your order under Orders. Submit a return request for the item/s you would like to return.
- Our team will review your request and approve or decline it within 1–2 business days.
Choose your return shipping method
Once your return has been approved, we’ll email you with two return shipping options:
- Australia Post Returns Portal: Register your return via the Australia Post Returns Portal here
- Your Own Shipping Method: You may arrange return postage using your preferred courier or postal service, with no shipping charge from Energetiks.
Send your return to us
- Write your order number on a piece of paper and include it inside your parcel.
- Securely package your item/s and lodge the parcel using your chosen return method.
Return Address
Energetiks
19 McGregors Drive
Keilor Park VIC 3042
Australia
Eligibility Requirements
- Returns must be made within 30 days of purchase and return shipping is at the customer’s expense.
- Items must be unworn, unwashed and have original tags attached.
- Underwear, tights and hosiery are non-returnable unless faulty. See FAQs for the full list of excluded items.
- Sale items are final sale and can only be returned if faulty or incorrectly supplied.
How to Return an Item
1. Request a return
2. Once approved, arrange return shipping
3. Send your return to us
Request a return
- Log in to your Energetiks account and locate your order under Orders. Submit a return request for the item/s you would like to return.
- Our team will review your request and approve or decline it within 1–2 business days.
Arrange Return Shipping
- Once your return has been approved, you will need to organise return shipping using your preferred postal or courier service.
- Return shipping costs are the responsibility of the customer.
Send your return to us
- Write your order number on a piece of paper and include it inside your parcel.
- Securely package your item/s and lodge the parcel using your chosen return method.
Return Address
Energetiks
19 McGregors Drive
Keilor Park VIC 3042
Australia
Eligibility Requirements
- Returns must be made within 30 days of purchase and return shipping is at the customer’s expense.
- Items must be unworn, unwashed and have original tags attached.
- Underwear, tights and hosiery are non-returnable unless faulty. See FAQs for the full list of excluded items.
- Sale items are final sale and can only be returned if faulty or incorrectly supplied.
Sale items may only be returned or exchanged if deemed faulty or if an incorrect item was received.
Certain items cannot be returned or exchanged unless faulty or incorrect. This includes pointe shoes, demi pointe shoes, hair accessories, hosiery, undergarments, make-up and sale items. Wigs and hairpieces are non-returnable unless they remain unopened in their original packaging.
Return shipping costs are the responsibility of the customer, unless the item is deemed faulty or incorrect.
Refunds are processed within up to 7 business days from the date your return is received. You will be notified once your refund has been processed. Timing may vary depending on your payment provider.
If you receive a faulty or incorrect item, please contact customerservice@energetiks.com.au with your name, contact details, order number, and a description along with supporting images. Once assessed, we will provide a suitable resolution, including an exchange or refund. Approved faulty items will be refunded or replaced, including return shipping costs.
Online orders may be exchanged in-store, but are not eligible for refund. Please present your order confirmation email as proof of purchase.
Full-priced items purchased between 1 December and 24 December are eligible for a 60-day return window.
We do not offer exchanges for online purchases. If you would like a different size, colour or style, simply return your original item for a refund and place a new order for your preferred item. This allows you to secure your new item sooner, without waiting for your return to be received and processed.