Had a change of mind? No worries, we’re here to help! Just follow these below steps to make your return process smooth and hassle-free.
To be eligible for a refund or exchange, items must be returned within 30 days of purchase, unworn, in their original condition with intact labelling or packaging.
Energetiks Online Returns 19 McGregors Drive Keilor Park 3042 Victoria, Australia
Energetiks Online Returns 19 McGregors Drive Keilor Park 3042 Victoria, Australia
If you have received a faulty or incorrect item, kindly reach out to us at customerservice@energetiks.com.au. Please provide your name, contact details, order number, along with a description and photo illustrating the issue. We are committed to assisting you and will promptly respond with options for an exchange or refund, which includes covering shipping costs. Energetiks reserves the right to assess whether a product is faulty and to conduct production and quality checks. If deemed faulty, we will provide a replacement subject to availability or issue a full refund, including postage.
Returns may take up to 7 business days from the date of receipt for processing. Rest assured, you will receive notification once your refund has been processed. However, please note that refunds to canceled cards are beyond our control. While we strive for timely delivery, we cannot be held responsible for any delays in transit. In the rare event of a lost package during transit, Energetiks cannot be held liable.
Exchanges may take up to 7 business days from the date of receipt for processing. Rest assured, you will receive notification once your exchange has been processed. While we strive for timely delivery, we cannot be held responsible for any delays in transit. In the rare event of a lost package during transit, Energetiks cannot be held liable.
Full priced items purchased between December 1st and 24th have a 60-day return window.
Online orders can be exchanged, but not refunded, at Energetiks retail stores. Please provide your order confirmation email as proof of purchase.
Certain items such as pointe shoes, demi pointe shoes, hair accessories, hosiery, undergarments, and sale items cannot be exchanged or returned unless deemed faulty or incorrect. Additionally, wigs and hairpieces are non-returnable unless they remain unopened in their original packaging.
Sale items may only be exchanged or returned if found to be faulty or if an incorrect item was received.
Return shipping and processing fee applies to all orders unless deemed faulty or incorrect.
